General terms and conditions

Effective: from 19.07.2024

I. The Service Provider

1. The online store www.posticumbooks.org is operated by the Posticum Movimentum Iuventutis Christianae Association (hereinafter: "Service Provider").
2. Company name of the Service Provider: Operated by Posticum Movimentum Iuventutis Christianae Egyesület (hereinafter: "Service Provider").
3. The registered office of the Service Provider is: Teiului 26, Oradea/Nagyvárad
4. Postal address of the Service Provider: Oradea/Nagyvárad, Teiului 26
5. Service provider (customer service) e-mail address: info@posticum.ro
6. Telephone number of the service provider's headquarters: +40 744 504051
7. Activity registration number: 16/N/1994 Tax number: RO-6997231, registered on 06.10.1994, registry court: Company Court of Nagyváradi Court.
8. THE www.posticumbooks.org hosting provider is Posticum Movimentum Iuventutis Christianae Egyesület, location: Oradea/Nagyvárad, Teiului 26
9.  II. Concepts

Unless otherwise follows from the text of these General Terms and Conditions ("T&C") or by law;

User: the natural person, legal person, or organization who uses one of the services provided by the Service Provider in the Web Store, so in particular buys, orders, receives, uses, makes use of a product, or is the recipient of product-related commercial communications or offers (hereinafter: "User").

Consumer: a consumer defined in the Hungarian Civil Code.

Goods:

• movable thing that includes or is connected to digital content or digital service, in such a way that in the absence of the relevant digital content or digital service, the goods would not be able to perform their functions (hereinafter: goods containing digital elements) (45/2014 .(II. 26.) Government Decree);

• movable things, including water, gas and electricity in a tank, bottle or other way in a limited quantity or with a specific volume, as well as goods containing digital elements; (Government Decree 45/2014 (II. 26) and Government Decree 373/2021 (VI. 30));

Digital service: a) a service that enables the consumer to create, manage, store or access digital data; or b) a service that enables the sharing of, or other interaction with, digital data uploaded or created by the consumer and other users of the service;

Digital content: data produced or provided in digital form.

Web store: the online store operated by the Service Provider at all times (currently www.posticumbooks.org; under the domain name).

 III. Use of the service

1. General information: Placing orders in the www.posticumbooks.org.hu online store is only possible electronically, via the web address www.posticumbooks.org. The Service Provider does not accept orders placed by telephone, fax, e-mail, or letter. The Service Provider also sends the information related to the orders electronically to the Users.
   
   When placing the order, it is mandatory to enter the data required to use the service and to accept the statements marked with an asterisk (e.g. the General Terms and Conditions).
   1. Registration: You can place an order after registration, with or without registration.
   2. Order: After adding the product(s) to your cart, clicking the gift bag icon at the top right of the page, and clicking the Continue to Cart button, you can do the following:
      
      1. to view selected products, redeem coupons and loyalty points,
      2. pick-up method and pick-up location, to choose a courier service in the case of home delivery, to enter and modify delivery and notification data, to request a paper-based invoice instead of the default electronic invoice for non-store pick-up orders,
      3. to check the selected products, the specified delivery and billing data, the selected receipt and payment method, the expected delivery time and the amount of the order.
         
   3. Processing of the order data begins by clicking the "Finalize Order" button.
      
   4. Information about the tools provided for identifying and correcting data entry errors before sending the contractual statement:

Registered User After logging in, you can check and change your data at any time by clicking on your name in the My Data menu. However, the changes made here do not apply retroactively to previously placed orders.

It is possible to enter, check and modify the data related to the order during the order in the Billing data and Shipping data points of the Delivery menu.

Before finalizing the order, in the Summary menu, the User has the additional opportunity to check the products selected for the order, the method of receipt, delivery and invoicing data, the method of payment and the amount to be paid. It is possible to modify them by going back to the corresponding menu item.

Additional information about the basket contents can be found in section 3.1. can be found under subsection e).

5. Rules for using the basket:

How long do the products stay in the cart?
Logged-out User's basket	Logged in User's basket
The products remain in the cart for a maximum of 36 hours from the last cart change.	Products remain in the cart for a maximum of 30 days from the last cart change.
A basket change is defined as: placing any product in the basket, changing the number of items in the basket, deleting any product in the basket from the basket.	A basket change is defined as: placing any product in the basket, changing the quantity of any product in the basket, deleting any product in the basket from the basket.
A given product is removed from the basket if: the user logs in to their user account (the products in the basket are then transferred to the basket of the user account), the previously logged in user logs out of their account, they see the contents of the basket belonging to their user account when they are logged out (if there were products in the user account before logging out in the cart): if the user does not make changes to the cart while logged out, the products will be removed after 1 hour of inactivity from the basket (this has no effect on the contents of the basket belonging to the user's account), in case of basket changes while logged out, the 36-hour operation for the contents of the signed-out basket applies, the given product runs out, the user buys the product, the user deletes the product from the basket.	A given product is removed from the cart if: the given product runs out, the user buys the product, the user deletes the product from the cart.

6. Placing an offer: By pressing the “Finalize order” button, the User makes an offer, which creates a payment obligation, for which we automatically send a confirmation by e-mail within 48 hours of placing the order. The confirmation always contains the order identifier, the chosen method of receipt and payment, the order value, the delivery terms, product description and quantity, as well as the User’s delivery (name, address, telephone number) and billing (name, address, if any, loyalty card number) data. If the confirmation – which contains the terms of the order – is not received, the consumer is exempt from the offer.
7. The language of the contract is Hungarian. The order is considered an unsigned contract concluded online, the content of which is filed, archived, and subsequently accessible and searchable. The filing number is always the order identification number. The conclusion, creation and performance of the contract are governed by the rules of Hungarian law.
8. Value Added Tax: The prices given on the website www.posticumbooks.org are in HUF and RON, and include VAT in Hungary and TVA in Romania. The product purchased by the consumer is subject to the applicable value added tax in accordance with the applicable legislation.
9. In the case of payment by bank card, the purchase is always made in lei, and the purchase price is credited in lei. In the case of payment with a card belonging to a bank account or credit account not held in lei, the conversion from another currency to forint during online payment by bank card is performed by the User's card-issuing bank, at the exchange rate determined/secured by it, which may vary from bank to bank.  
10. The Webshop's electronic payment service provider is Stripe. The payment service provider has its own, individual in its business rules guarantees the security and success of the payment. Continuing the payment process implies tacit acceptance of the attached general payment terms. The Webshop service provider does not store or process your card details. The Service Provider is not responsible for any errors or inconveniences resulting from the use of the online payment service.
11. Ordering: the expected delivery time for books is 5-10 working days. If you would like to order more than 5 pieces, it will change to 20-24 working days. For specific delivery conditions for orders exceeding 5 pieces, please call our customer service.
12. Pre-order: Products that have not yet been released (to be released later) with the delivery status "Pre-orderable" on the Service Provider's website can also be added to the cart and ordered at an "Introductory Price", even together with other products. An order placed for a pre-orderable product can only be placed with payment upon receipt. In the event of a pre-orderable product being ordered together with non-pre-orderable products, the value of the pre-ordered product will be added to the value of the other products when determining the delivery fee applicable to the order, but the pre-ordered product will be delivered separately from the other products after its release. If the User orders other products in addition to the pre-ordered product and only keeps the one related to the pre-ordered product in their order, the order will be considered an independent order for the purpose of determining the delivery fee. If the order only concerns a pre-ordered product, its delivery fee will be determined in the same way as for normal orders.

If, according to the publisher, the anticipated release time is known, the Service Provider will indicate it next to the product that can be pre-ordered, however, the publishers reserve the right to change the release time. From time to time, it may happen that the publishing plan does not yet include an expected release date, but pre-orders can already be placed for some products. If the Service Provider does not receive satisfactory information from the publisher about the date of release, or about the new date after the planned release date has passed, it will not indicate a release date next to the product that can be pre-ordered (deletes the previous date) and will not confirm when placing the pre-order expected delivery time. The expected or confirmed delivery time indicated for products that can be pre-ordered is non-binding information and does not create a legal obligation for the Service Provider.

It may happen that the publication is delayed, but the publisher is unable to provide a new expected publication date, or fails to inform the Service Provider of the new expected publication date. In such cases, the Service Provider informs the User of the fact of the subsequent appearance and, if known, of its expected time based on the available data.

It may also happen that a publication is not immediately included among the products that can be sold by the Service Provider after its publication. The delivery of the pre-ordered product always takes place after the actual appearance and arrival of the product at the Service Provider's warehouse. In all cases, the Service Provider sends pre-orders the same information about pre-orders and their fulfillment as for normal orders. It may happen that the publisher does not publish a book contrary to the plans (fulfillment of the order becomes impossible), in such a case the Service Provider cancels the order containing the book after informing the User.

The pre-order is valid until it is fulfilled, it is not canceled by the pre-orderer through the Service Provider's customer service, or until the publisher withdraws its intention to publish, in which case the Service Provider will delete the given product from the books that can be pre-ordered and inform the pre-orderer of this by e-mail at the e-mail address provided when placing the pre-order.

2. Invoicing: All Users receive an e-invoice as a default setting to the e-mail address provided during registration, however, after logging in under the My Data menu under the My Settings tab, deactivating the "I request an e-invoice for my orders" option or placing an order, including entering the billing data, you can request the issuance of a traditional (paper-based) invoice by changing the "I request an e-invoice for my order" option.

By accepting the General Terms and Conditions, the User consents to the use of electronic invoicing as the default setting.

Registered Users can access the electronic invoices of completed orders for 24 months after the order.

In the case of in-store pickup, we issue a traditional, paper-based invoice.

In case of unregistered User, the system can only issue an electronic invoice. This does not exclude the right of the unregistered User to register himself and then proceed according to the above rules. Retroactive changes in the billing method are not possible.

The electronic invoice of a non-registered User can be accessed and viewed later in the message received at the e-mail address specified during the order placement, or by requesting it from customer service.

An e-invoice is always issued for ordering virtual products.

The e-invoice issued by the Service Provider is regulated by accounting and VAT legislation and is fully suitable for tax administration identification. E-invoices must be stored electronically based on current legislation. The e-invoice issued in this way complies with CXXVII of 2007 on general sales tax. the conditions prescribed by law, NGM Decree 23/2014 (VI.30.) and other legislation relating to electronic invoices.

Orders for e-books or e-audiobooks placed with the service provider must be paid online in any case during the order, KBOSS.hu Kft. (szamlazz.hu) has issued an electronic invoice, which can be downloaded after completing the order via the link in the e-mail sent to the e-mail address specified in the registration required for the purchase within the retention period prescribed by law. The invoicing program issues individual electronic invoices in .pdf format. From 21.01.2019, the electronic invoice is issued by Infobex Kft. manages. In the case of orders according to this point, the Service Provider does not provide the Users with a paper-based invoice.

3. For economic companies, institutions, sole proprietors and others with a tax number, the Civil Code. according to the rules applicable to organizations that do not qualify as consumers.

The Service Provider issues an invoice to the User for the orders placed on its website with content in accordance with the applicable legislation. It is the User's obligation and responsibility to provide all the data required for the issuance of invoices in accordance with the current legislation. It is the user's responsibility to accurately and accurately record the data on the account, including any typos.

User a Order (III.1.b.) and that Information about the tools provided for identifying and correcting data entry errors before sending the contractual statement According to the provisions of point (III.1.d.), you can enter, check, clarify and modify the data of your order, including your tax number, which is a mandatory element of the invoice.

CXXVII of 2007 on VAT. pursuant to § 169 of the Act, from 01.07.2020, in the case of a purchase for a non-private individual, the mandatory content element of the invoice is the customer's tax number, and in the case of group VAT, the first 8 digits of the group identification number. Based on Annex No. 10 of the same law, the taxable person is obliged to provide the National Tax and Customs Office with information about the invoices issued or issued for the product sales and services performed by him, as well as the documents that fall under the same category as invoices. Data is provided to NAV in digital form, for which the issued invoices must have a valid tax number.

4. Book search service

For the purchase of products that are not directly available or cannot be ordered, the Service Provider operates a service called Könyvkereső, which is only available to registered customers. Within the framework of the service, a request can be submitted for the desired product and the required quantity. After receiving the request, during the search phase, the Service Provider regularly sends information by e-mail about the status of the search. The search lasts a maximum of 30 days, if it is not successful by that time, the Service Provider closes the search and sends information about this by e-mail. After a successful search, the Service Provider makes an offer by e-mail, which the User can accept or, of course, reject. After that, you can order the requested product by following the steps of the normal ordering process.

5. Digital data content service (virtual products)

Technical conditions: The Service Provider's digital content services are only available to the User under appropriate technical conditions: stable, continuously available, free of network errors and packet loss, with an Internet connection of at least 1.5 mbps, regularly updated Chrome, Chrome Android, Edge, Firefox, Firefox for Android, You can use it with the latest and previous versions of Safari on iOS, Opera Android, internet browsers and devices capable of running them. The User must find out about these in advance and take care of them, otherwise he will not be able to use the Service Provider's service in an adequate quality.

E-audiobooks: In the service provider's web store, it is also possible to listen to e-audiobooks online upon payment of the consideration for the service (purchase). The e-audiobooks are labeled "E-audiobook" in the webshop. The e-audiobooks can only be listened to by registered Users and online (downloading and playback with other players is not possible). After opening the audiobook you want to play with the I'm listening button, the built-in player starts playing at the beginning of the audiobook, but also provides the opportunity to move between chapters, change the playback speed, and rewind.
After placing the e-audio book in the basket, it can be ordered in the same way as other digital data content services ("virtual products"), independently of them or in the same basket as them, separately from the (physical) products, only by online prepayment and electronic invoicing. The e-audiobook becomes accessible (listenable) within a few minutes after the completion of the order in the My E-audiobooks menu available from the User's profile with the help of the built-in player, provided and after the User has expressly agreed in advance to start playback, and the User at the same time with this consent, he declared that he is aware of the fact that if performance/playback is started within 14 days from the date of purchase, the consumer will lose 45/2014 on the detailed rules of contracts between businesses. (II. 26.) Govt. right of termination contained in § 20 of the Decree. The e-audiobooks are available from the user account during the period of the right of use, but for at least 12 months from the date of purchase, unless the distribution or access has to be terminated, suspended or restricted due to a court decision or other legal reason.

E-books: The Service Provider also provides the opportunity to download e-books in its web store upon payment of the service fee (purchase). E-books are marked with an e-book icon and a label in the list view and on the product page in the web store. After being placed in the cart, e-books can be ordered in the same way as other digital data content services (“virtual products”), independently of them or in the same cart with them, separately from (physical) products, exclusively with online prepayment and electronic invoicing. The e-book becomes available for download within a few minutes after the order is completed, provided that the User has expressly agreed in advance to the start of playback in the My E-books menu available from the User's profile, and that the User has acknowledged that if the performance/playback begins within 14 days of purchase, he/she will lose his/her right of termination set out in Section 20 of Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between consumers and businesses. The e-books are available only to registered Users. The e-books are available and can be downloaded from the user account during the period of the right of use, but at least for 12 months from the date of purchase, with the exception of cases where distribution or access must be terminated, suspended or restricted due to a court decision or other legal reason.
Information about downloading and reading e-books and any necessary utilities can be found in our E-book help (www.posticumbooks.org).

6. Delivery, fulfillment

The Service Provider will do everything possible to deliver the products ordered by the User within the time limit specified in the order. Our products with a delivery deadline of 1O-15 working days can be found in our warehouse or in one of our stores, and if you do not order a product with a longer delivery deadline, we will deliver them from our own stock. The products indicated with a longer deadline are located in the warehouses of our trading partners, such products are marked on the product data sheet with the label "Supplier's stock" during the expected delivery time. It may also happen that the fulfillment of the order becomes impossible due to stock depletion on the side of the trading partner. Impossibility of performance terminates the contract.

The expected delivery time indicated next to the products on the Webshop page is the fastest, e.g. valid for store pick-up or fastest home delivery. In the case of other delivery methods, this increases by 10-15 working days, in the case of foreign delivery depending on the time of delivery to the destination country. The actual expected delivery time is indicated on the summary page after entering the delivery method and delivery data, before finalizing the order.

When the expected delivery deadline confirmed in the e-mail expires or changes to it, the Service Provider informs the User by e-mail about the expected progress of the delivery.

In case of impossibility of performance, the Service Provider shall inform the User of this immediately, and if, based on the nature of the order and in the course of it, this has occurred, the pre-paid consideration shall be returned within 30 days after the notification at the latest. The User will not be charged any additional costs in connection with the return.

The service provider makes every effort to maintain the accuracy of the information on the website and to update the stock information. However, due to the activities of the Service Provider's commercial partner, as a third party other than the Service Provider, at the moment the contract is concluded, performance may become impossible for a reason not foreseen by the Service Provider. However, the impossibility does not make the Service Provider's offer capable of deceiving the User, as the Service Provider acted to the best of its knowledge regarding the availability data indicated on the data sheet on the website.

7. Change of logistics service provider

If the courier service selected by the User is unable to deliver the ordered product within the time limit specified when placing the order or in the quality expected from it, for reasons outside the scope of the Service Provider's activities, the Service Provider will transfer the package(s) to be delivered to another service provider in order to ensure timely delivery. , about which the User will be informed in the e-mail about the delivery, indicating the fact and reason for the amendment.

8. Price display

4/2009 on the detailed rules for indicating the selling price and unit price of products, as well as the fee for services. (I. 30.) In case of notification of a price reduction based on the NFGM-SZMM joint decree, the previous price applied by the company for a specified period of time before the price reduction must be indicated.

The previous price is the lowest price of the thirty days before the company applied the price reduction.

If the amount of the price reduction increases gradually, the previous price is the price without the price reduction before the first application of the price reduction.

If the product has been on the market for less than thirty days, the previous price is the lowest price applied by the company in the fifteen days prior to the application of the price reduction.

In order to display the prices appropriately and clearly for everyone, the Service Provider uses the following pricing concepts in addition to the goods sold:

• Original price: In the case of antiquarian books, the price applied to the given book in bookstore circulation (except for online sales) without the discount given by the supplying antiquarian.
• Online price: The one shown in your online store is

• valid for online orders, reduced price with online discount for new books, books in foreign languages and physical audio books
• non-discount price valid for online orders for antiquarian books, CDs, DVDs, e-books, e-audio books, gift products
• for products included in the sale, the price before the sale

• Promotional price: The price announced for the products included in the promotion, to be paid for orders placed during the promotion.

The promotions announced on the website are valid for the Web Store. If the advertised sale is partially or fully available in our stores or in one of them, we will inform our customers about it in the description and regulations of the sale, as well as in the store(s) concerned.

In the case of online orders, the price indicated on the website during the order and accepted by the Quotation made by recording the order is the price to be paid according to the valid contract. When the order is received, the price displayed on the product in printed form or on a manual label - especially in the case of antiquarian books - is not relevant for online orders.

2. Information on delivery and collection

The Service Provider and/or the delivery or package delivery partner selected by the User informs the User about the delivery and receipt of the orders by e-mail and SMS, depending on the delivery method and service provider.

3. Responsibility for providing data

The User has the right to provide different billing and delivery data (name, address), the authenticity of which the User is responsible for, and which the Service Provider handles in accordance with its data protection rules.

4. Right of withdrawal

45/2014. (II. 26.) Govt. according to the decree, the buyer who is considered a consumer (in the interpretation of this point 13, hereinafter referred to as the "buyer") may withdraw from the purchase without reason within 14 days from the date of receipt (acceptance of the product). The buyer's right of withdrawal can be exercised by means of a clear statement to this effect by phone (0680-254-274), by e-mail (www.posticumbooks.org), or in accordance with Article 45/2014. (II. 26.) Govt. can be found in Annex No. 2 of the Decree statement sample you can practice using it. In case of cancellation in writing, it is sufficient to send the cancellation statement to the Service Provider within 14 days of receipt (handover of the product). You can submit your declaration by email.

The buyer can exercise his right of withdrawal in the period between the date of conclusion of the contract and the day of receipt of the product.

• The date of receipt (product acceptance) is the date of receipt of the order in the case of receipt at a collection point, and the date of receipt from the courier in the case of home delivery. These are with a collection point block/invoice, or they can be proven with the receipt from the courier. Personal collection does not exclude the right of withdrawal.
• Cancellation by return

If the withdrawal is subject to the 13. b. Cancellation cannot be exercised; return your product(s) by post at your own expense. After that, we will immediately, but no later than within 30 days from the return of the product(s), refund the entire amount paid as compensation, including the costs incurred in connection with the performance, in accordance with the conditions contained in these GTC and the relevant legislation.

• Shipping fee: The shipping fee is refunded in the event of cancellation of the entire order, provided that if the customer did not choose the shipping method with the lowest cost, the additional cost resulting from this (the difference between the price of the cheapest and the chosen shipping method) will not be refunded by the Service Provider. In the event of cancellation, the customer is only responsible for the cost of returning the product.
• We are only able to refund the purchase price of the product(s) and the delivery cost (or the amount paid by the customer as compensation) if the customer has returned the product(s) or has proved beyond doubt that the reason(s) for the notification of the intention to cancel returned it within 30 days: the earlier of the two dates will be taken into account.
• Refund method: During the refund, we will use the same payment method as the one used in the original transaction, unless you have expressly agreed to use a different payment method. In case of using a different refund method, the User will not be charged any additional costs.

If data (e.g. bank account number or delivery address) is required for the refund, we will try to request the data three times after the need for the refund has arisen. If these prove to be ineffective, the customer can then initiate a refund by providing the necessary data within the limitation period.

• We are unable to accept parcels returned by cash on delivery.
• In the case of discounted purchases of linked products (e.g., when purchasing two products, the third product is available as a gift or with an extra discount), the right of withdrawal can be exercised both for the products affected by the promotion - the full product and the discounted product or free product.
• Exceptions to the right of withdrawal: The buyer may not exercise his right of withdrawal in the cases set out in Section 29 of Government Decree 45/2014, in particular:

• in the case of non-pre-manufactured goods that were produced based on the customer's instructions or at the express request of the customer, or in the case of goods that were clearly tailored to the customer (e.g. photo book);
• with regard to goods that are perishable or retain their quality for a short time;
• with regard to goods in closed packaging that cannot be returned after opening after delivery for reasons of health protection or hygiene;
• with regard to goods which, by their nature, are inseparably mixed with other goods after delivery;
• with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the customer has opened the packaging after the transfer;
• with regard to newspapers, magazines and periodicals (with the exception of subscription contracts);
• with regard to digital content provided on a non-material data carrier (e.g. e-audio book, e-book), if the Service Provider has started the performance with the express, prior consent of the customer, and the customer has simultaneously declared with this consent that after the start of the performance loses his right of withdrawal/termination, and the Service Provider has sent a confirmation of this to the customer (consumer).
• in the case of a contract for the provision of services, after the full performance of the service, however, if the contract creates a payment obligation for the customer (consumer), only if the performance has begun with the express prior consent of the customer (consumer) and the customer's (consumer's) acknowledgment thereof , that he loses his right of withdrawal as soon as the Service Provider has fully fulfilled the contract.

2. The service provider may demand compensation for damages resulting from improper use of the goods.
3. In case of withdrawal from the contract, the buyer (consumer) refrains from using the digital content or digital service and from making them available to third parties.
4. In case of withdrawal from the contract, the Service Provider may prevent the customer (consumer) from continuing to use the digital content and the digital service, in particular by making the digital content and the digital service inaccessible to the customer (consumer), or the customer (consumer) by disabling your user account.
5. Termination: If the customer, who is a consumer, has concluded a contract for the provision of a service in the Online Store, he is entitled to terminate the contract without giving any reason instead of withdrawing, in accordance with Government Decree 45/2014. (II. 26.). In the case of a contract for the provision of a service, he may exercise his right of termination within 30 days from the date of conclusion of the contract by means of a clear statement to this effect, by e-mail (info@posticum.ro), or by using the declaration template in Annex 2 to Government Decree 45/2014. (II. 26.). In the case of a contract for the provision of a service, he may not exercise his right of termination after the entire service has been provided, if the Service Provider has started the provision with the express prior consent of the customer (consumer) and has acknowledged that he will lose his right of termination after the entire service has been provided. The Service Provider shall send a confirmation of this to the customer (consumer).

The buyer (consumer) is obliged to reimburse the reasonable costs of the Service Provider if, after the start of the performance, he exercises the 45/2014. (II. 26.) Govt. right of termination according to § 20 of the Decree. If the customer (consumer) terminates the contract after the start of performance, but before the completion of the service as a whole, he is obliged to pay the Service Provider a fee commensurate with the service performed up to the date of notification of the termination to the Service Provider. The amount to be paid proportionately by the buyer (consumer) must be determined based on the total amount of the consideration established in the contract plus tax. If the buyer (consumer) proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract.

2. Accessories warranty

In the event of a defect in the ordered products, the User shall comply with Act V of 2013 on the Civil Code and Act No. 373/2021. no. Govt. in the case of transactions falling within the scope of the decree, you can assert a warranty claim against the Service Provider based on the provisions of this government decree.

1. Based on the warranty claim, the User may request repair or replacement at his/her choice, unless the fulfillment of the chosen warranty right is impossible or if it would result in disproportionate additional costs for the Service Provider - compared to the fulfillment of another warranty claim - taking into account the value of the service in a faultless condition, the severity of the breach of contract and the harm caused to the User by the fulfillment of the warranty right; or he/she may request a proportionate reduction in the consideration, or he/she may repair the defect himself/herself or have someone else repair it at the Service Provider's expense. The User may withdraw from the contract if the Service Provider has not undertaken to repair or replace the product, is unable to do so, or if the entitled party's interest in the repair or replacement has ceased.
   
   The repair or replacement must be carried out within an appropriate time limit, taking into account the characteristics of the thing and the intended purpose of the right holder, while protecting the interests of the right holder.
2. It is the User's duty to provide substantive proof of the loss of interest. There is no room for cancellation due to an insignificant error.
3. In the case of a contract between the consumer and the Service Provider for the sale and purchase of movable goods, the provision of digital content or the provision of digital services, within the scope of the exercise of the consumer's accessory warranty rights, the Service Provider cannot repair the defect at its own expense, nor can it be repaired by someone else.
4. The User may switch from the chosen warranty right to another, but must bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
5. If the User asserts his warranty claim with respect to the part of the item that can be isolated from the point of view of the indicated defect, the warranty claim is not considered asserted for other parts of the item.
6. The User is obliged to report the error immediately after discovering it. In the case of a consumer, an error communicated within two months of the discovery of the error shall be deemed to have been communicated without delay. After the 2-year statute of limitations (1 year in the case of used goods) from the date of the contract, the consumer may no longer enforce his warranty claim. In the case of a contract concluded with a non-consumer, the User may enforce his warranty claims within a 1-year limitation period from the date of receipt. Within 6 months from the date of delivery (1 year in the case of a consumer), there are no other conditions for asserting a warranty claim for accessories other than reporting the defect and presenting/sending the invoice or a copy of it. After the expiration of 6 months (1 year in the case of a consumer) from the date of performance, however, the User is obliged to prove that the defect already existed at the time of performance.

During the enforcement of an accessory warranty claim, if the warranty claim related to the product is not asserted in person, the Service Provider shall return and exchange the affected product at its own expense with the assistance of the service provider selected and commissioned by the Service Provider, provided that the User (buyer) reports this claim in advance at the Service Provider's customer service within the legal deadline. The Service Provider will not reimburse the postage and delivery fees for products returned without prior consultation with the Service Provider and without reporting the complaint.

3. Specific rules for warranty claims (fixed in Government Decree 373/2021. (VI. 30.)) in the case of the provision of digital content or the provision of digital services
   1. 373/2021. (VI. 30.) Govt. in accordance with the decree, in the case of transactions falling within the scope of this decree, the consumer - in accordance with § 22 of the Government Decree - is still entitled - adjusted to the severity of the breach of contract - to request a proportional reduction of the compensation, or to request a contract for the provision of digital content or the provision of digital services terminate if
      
      
      • repair or replacement is impossible, or it would result in disproportionate additional costs for the Service Provider;
      • the Service Provider has not fulfilled its obligation to repair or replace;
      • a performance error occurred repeatedly, despite the fact that the Service Provider attempted to make the goods conform to the contract;
      • the performance error is so serious that it justifies an immediate price reduction or the immediate termination of the contract; or
      • the Service Provider did not undertake to make the service conform to the contract, or it is clear from the circumstances that the Service Provider will not make the service conform to the contract within a reasonable time or without significant harm to the consumer's interests.

In the event of exercising the warranty right for repair or replacement, the Service Provider must, without causing significant inconvenience to the consumer, and taking into account the nature and purpose of the digital content or digital service, make the performance conform to the contract free of charge within a reasonable time from the notification of the defect by the consumer. In the case of exercising the warranty right for repair or replacement, depending on the technical characteristics of the digital content or digital service, the Service Provider may choose the method of making the digital content or digital service compliant with the contract.
Delivery of compensation is proportionate if its amount is equal to the difference between the value of the service actually provided to the consumer and the amount owed to the consumer in the event of contractual performance. If the contract provides for continuous service provided over a specified period of time, the proportional reduction of compensation must apply to the period during which the service was not in accordance with the contract.
If the consumer wishes to terminate the contract citing faulty performance, the Service Provider bears the burden of proving that the fault is insignificant.

If the Service Provider provides digital content or provides a digital service, or undertakes to do so, and the consumer only provides personal data or undertakes to provide such data to the Service Provider, the consumer is entitled to terminate the contract even in the event of an insignificant error, but the compensation is proportionate you cannot request delivery.

The consumer's right to terminate the contract can be exercised with a legal statement addressed to the Service Provider expressing the decision to terminate the contract.

2. If the Service Provider is the 373/2021. (VI. 30.) Govt. does not comply with its obligation to perform according to § 17, paragraphs (1) and (2) of the Decree, the consumer is obliged to call the Service Provider for performance. If, despite the consumer's request, the Service Provider fails to provide the digital content or the digital service without delay or within the additional deadline agreed by the parties, the consumer may terminate the contract.

The consumer may terminate the contract without calling the Service Provider to perform, if

• the Service Provider has not undertaken to provide the digital content or the digital service, or it is clear from the circumstances that it will not provide the digital content or the digital service; or
• based on the agreement of the parties or from the circumstances of the conclusion of the contract, it is clear that it is essential for the consumer to perform at the specified time, and the Service Provider fails to do so.

If the consumer complies with this 14.b. cancels the contract according to the provisions of subsection 373/2021. (VI. 30.) Govt. § 22. (8) of the Decree and 24-26. the provisions of § must be applied accordingly.

3. Obligations of the Service Provider in case of termination of the contract

In case of termination of the contract, the Service Provider is obliged to refund the total amount paid by the consumer as compensation. However, if the performance was in accordance with the contract for a specified period of time before the termination of the contract, the consideration for this period does not have to be refunded. In the latter case, the part of the compensation that applies to the period of non-contractual performance must be refunded, as well as the compensation paid in advance by the consumer, which would have been for the remaining duration of the contract if the contract had not been terminated.

If the consumer is entitled to a proportionate delivery of the compensation or to the termination of the contract, the Service Provider is obliged to fulfill its reimbursement obligation immediately, but no later than within fourteen days of becoming aware of the exercise of this right. The Service Provider will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the consumer's express consent, the Service Provider may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The costs related to the refund are borne by the Service Provider. (Section 24 of Government Decree 373/2021 (VI. 30))

In the event of termination of the contract, the consumer refrains from using the digital content or digital service and from making them available to third parties. If the digital content was provided on a physical data carrier, the consumer is obliged to return the physical data carrier without delay at the Service Provider's expense, at the request of the Service Provider within fourteen days of becoming aware of the termination. For the use of the digital content or the digital service for the period prior to the termination of the contract, the consumer must pay a fee commensurate with the service performed in accordance with the contract. (Section 26 of Government Decree 373/2021 (VI. 30))

4. If the contract stipulates that the digital content will be provided or the digital service will be provided or made available during the period specified in the contract, the Service Provider may modify the digital content or service beyond the requirements of contractual performance according to this regulation, if
   • this is based on the provision of the contract indicating the appropriate reason;
   • the consumer will not be charged any additional costs in connection with the modification;
   • the consumer was informed about the amendment in a clear and understandable way; and
   • the 11.e. in the case according to paragraph, before the amendment, the Service Provider informs the consumer on a durable data medium in a reasonable time about the characteristics and time of the amendment, the possibility of exercising the right of termination according to paragraph (2), and if the consumer has the option of not making the amendment according to paragraph (4) ask for.
5. The consumer has the right to terminate the contract free of charge within thirty days of receiving the information in accordance with point d) above or of the modification of the contract, if the performance of the contract with changed conditions adversely affects access to or use of the digital content or digital service, unless the adverse effect of the amendment is minor. If the consumer terminates the contract according to this paragraph, Art. 373/2021. (VI. 30.) Govt. § 22. (8) of the Decree and 24-26. the provisions of § must be applied accordingly. The previous provision does not apply if the Service Provider ensures the consumer to keep the unmodified digital content or digital service at no additional cost, provided that the performance remains in accordance with the contract even without the modification. (Section 27 of Government Decree 373/2021 (VI. 30))
6. 373/2021 in matters not detailed in this subsection. (VI. 30.) Govt. regulation applies.
7. Product warranty

The User can assert a product warranty claim against the manufacturer or distributor. In case of product warranty, the User can only request the replacement (repair) of the defective product.

1. A product is defective if it does not meet the quality requirements in force at the time of its release to the market or if it does not have the properties specified in the description provided by the manufacturer. The User must prove that the product defect existed at the time of release to the market by the manufacturer.
2. The product warranty claim can be asserted within 2 years from the date of placing it on the market by the manufacturer. After this deadline, the User loses this right
3. The manufacturer/distributor is exempt from the product warranty obligation if he can prove that he did not manufacture or market the product within the scope of his business activities; or the defect was unrecognizable according to the state of science and technology at the time of placing it on the market; or the defect in the product results from the application of legislation or mandatory official regulations. It is sufficient for the manufacturer/distributor to prove a reason for the exemption.

Due to the same fault, the User may assert a warranty claim against the Service Provider for accessories and a claim against the manufacturer for product warranty at the same time, in parallel with each other. If your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or the part of the product affected by the repair only against the manufacturer.

5. Warranty

151/2003. (IX. 22.) Govt. in the case of defects in durable consumer goods specified in the Annex to the Decree, you can assert a warranty claim against the Service Provider (provided that you are considered a consumer in accordance with this Government Decree).

1. The warranty period

• two years in the case of a sale price of HUF 10,000 but not exceeding HUF 250,000,
• Three years above the sale price of HUF 250,000.

2. The warranty period begins on the day the consumer product is handed over to the consumer, or if the company or its agent performs the commissioning. If the consumer puts the consumer product into operation more than six months after handover, the start date of the warranty period is the day the consumer product was handed over. The Service Provider is only released from the warranty obligation if it proves that the cause of the defect arose after the performance. 151/2003. (IX. 22.) Govt. in decree and 19/2014. It can be enforced according to the provisions of the NGM decree.
3. The Service Provider shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement period exceeds fifteen days, the Service Provider shall inform the consumer (User) of the expected duration of the repair or replacement. The information shall be provided, with the prior consent of the consumer (User), electronically or in another manner suitable for proof of receipt by the consumer (User). You may also report your claim for repair directly to the warranty service (repair service) indicated on the warranty card.
4. 151/2003. (IX. 22.) Govt. 151/2003, in the case of certain consumer durables falling under the scope of the decree, the repair and replacement, or, if it is not possible to replace the consumer durable, the refund of its purchase price. (IX. 22.) Govt. will be carried out in the manner and within the deadlines according to the decree.
5. Due to the same defect, the User may assert a claim for accessory warranty and warranty, as well as a claim for product warranty and warranty at the same time, in parallel with each other. If, on the other hand, the User has once successfully asserted his claim resulting from defective performance due to a specific error (for example, the company replaced the product), he may no longer make a claim for the same error on other legal grounds.
6. In the case of a warranty falling within the scope of Government Decree 373/2021. (VI. 30.), the consumer may enforce his warranty rights as set out therein. If the manufacturer provides a warranty on durability for a specific product for a specified period, the consumer may directly demand from the manufacturer, during the entire duration of the warranty on durability, that the defect in the product be repaired or the product be replaced, in accordance with the rules governing the exercise of warranty rights.
7. The User may submit his warranty or guarantee claim by telephone (at 06/80 254 274), by e-mail (www.posticumbooks.org), or on the website www.posticumbooks.org. Customer service You can also report it to the Service Provider via the contact form available in the menu and in person in the case of collection at the Service Provider's stores. The Service Provider will record the reported warranty or guarantee claim. The Service Provider will send the report recorded on the claim not made in person to the User together with the repaired or replaced product.
8. Wrong price

The Service Provider makes every effort to ensure that the data displayed on its pages (price, availability, description, etc. of products) are as accurate as possible. The obviously wrong, resulting from a system error, 0 v. A price of HUF 1, significantly different from the usual market price, does not constitute an invitation to bid and does not create a legal obligation for the Service Provider.

In the case of gift products advertised as part of promotions, this fact is indicated separately.

If the online price of the product displayed on the website differs from the general online discount (0-15%) and the introductory price (20%) compared to the current price without discount in our store network (Original price), without any discount being marked for the product, it is assumed that the price of the product was displayed incorrectly on our website. If a product participates in a special sale and the price of the product without discount (Original Price), the amount of the discount, and the Special Price shown on our website are different from (less than) the amount of the discount, it is obviously wrong. In such cases, please contact our customer service before purchasing. 

3. Coupon discounts

Coupons that can be used and validated in the service provider's stores and/or online store:

1. The discount of coupons providing a percentage discount and the discounted price to be paid for the relevant product are always calculated from the original price, the online or other discount and the discount provided by the coupon cannot be combined. The higher of two discounts can always be applied.
2. The amount of coupons that reduce the total amount of the purchase are deducted from the payable price of the basket composed of the products you wish to purchase, reduced by other discounts.
3. In the case of coupons tied to reaching the amount limit, the final amount to be paid, reduced by other discounts, of the basket made up of the products you want to buy is decisive.

The detailed information applicable to each coupon, the range of affected products and possible exceptions to the above rules are contained in the description and regulations for the given coupon.

4. Pictures shown next to the products illustrations, in all cases the product description contains the product features. In the event of a discrepancy between the cover image and the product description published on the website, the content of the product description shall prevail (i.e. the product according to the product description may be purchased). The cover photo of the product is displayed by the Service Provider as an illustration and for the purpose of providing more precise information to the Users. The original cover image of the new products was made available to the Service Provider by the publisher/distributor of the given product.
5. 45/2014, the Service Provider is responsible for any errors that may occur. (II. 26.) government decree and the provisions of the Civil Code are governing.
6. Additional conditions for using the services provided by the Service Provider can be found on the website www.posticumbooks.org under the menu item Shipping and payment in the Information menu (www.posticumbooks.org), and the conditions for gift cards can be found on the website www.posticumbooks.org.
7. Age-restricted products

Pursuant to the current legislation, it is prohibited in Hungary to sell alcohol and sexual products to persons under the age of 18, to make available pornography to persons under the age of eighteen, as well as to make available content that depicts sexuality for its own purposes, or a deviation from the self-identity corresponding to the sex at birth, the promotes and displays gender reassignment and homosexuality. If the User has provided his year of birth during registration, the Service Provider considers this as a valid declaration in the case of ordering a product containing alcohol or sex, as well as a pornographic, sexually explicit representation, other than the self-identity corresponding to the birth sex, gender change, promoting homosexuality, whether the User is entitled to sell the ordered product. Otherwise, the User must fill out a separate declaration regarding his age when ordering the given product. The User undertakes a full guarantee for the truthfulness of the user data provided at the time of registration referred to in the previous paragraph. If it later turns out that any of the data provided by the user, especially in the case of ordering a product with alcoholic or sexual content, as well as pornography, depicting sexuality for its own purposes, different from the self-identity corresponding to birth sex, promoting gender change, or displaying homosexuality, the age specified by the User did not meet reality, and the Service Provider suffers any damage from this, or any legal disadvantage is asserted against the Service Provider, the User is obliged to fully satisfy the Service Provider, and the Service Provider reserves the right to assert a claim for compensation against the User.

8. Limitation of Liability

The Posticum Movimentum Iuventutis Christianae Association is not responsible for possible damages in the following cases:

• In the event of a malfunction that prevents the User from connecting to the www.posticumbooks.org website and placing an order there.
• For any malfunction of the user's computer due to a hardware or software error, or for damages due to the interruption of the Internet connection.

Please protect yourself against viruses and so-called worms that spread online in order to use the Internet safely.

ARC. Other provisions

1. Data collection

The Service Provider's system may collect data on the activity of Users, which cannot be linked to other data provided by Users during registration, nor to data generated when using other Internet websites or services.

2. Newsletter sending

The Service Provider is entitled to send newsletters or other advertising letters to the User, if the User has given his prior, clear, explicit and voluntary consent to this by providing the appropriate data during registration. The Service Provider is not obliged to verify that the data provided by the User at the time of registration or consent are real or correct.
The User is entitled to withdraw his voluntary consent referred to in point III.2 at any time. In this case, the Service Provider will not send more newsletters or other advertising letters to the User after the withdrawal, and will also delete the user's data from the data of Users who have subscribed to the newsletter.

3. Criticisms, evaluations

Criticisms and other related opinions written about products always reflect the point of view of the Users, and the Service Provider assumes no responsibility for their content. The Service Provider reserves the right to delete opinions that violate public taste, business interests, or the law.

4. Customer service
5. If you have any questions or comments regarding your order, please contact the customer service staff at the Service Provider's headquarters at info@posticum.ro at the address or at the telephone number OO4O 744 5O4O51 at the time indicated on the website.
6. Complaints handling

Consumer complaint handling in writing or by phone via the customer service at info@posticum.ro, via the form available from the Customer Service menu at www.posticumbooks.org, and at the phone number OO4O 744 5O4O51. Language of complaint handling: Hungarian and Romanian.

6. Obscene communication

The Service Provider reserves the right not to investigate obscene, obscene, or infringing complaints, or to interrupt the handling of the complaint, in which case the Service Provider shall not be liable in any way for the damage suffered by the complainant due to the failure to investigate the complaint.

7. Consumer protection

If the User who is considered a consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. Consumers can also contact the regionally competent capital and county government offices. The contact details of the government offices can be found at https://www.kormanyhivatal.hu/hu/elerhetosegek website.

8. Conciliation bodies
   1. The Service Provider may initiate the procedure of a conciliation body for the simple, quick, out-of-court settlement of disputes (consumer disputes). The Service Provider is obliged to cooperate in the conciliation board procedure. Competent conciliation body according to the seat of the Service Provider:

Budapest Conciliation Board:
Address: 1016 Budapest, Krisztina körút 99. III. floor 111.
Your mailing address: 1253 Budapest, PO Box:10.
Your phone number: (1) 488-2131
E-mail address: bekelteto.testulet@bkik.hu

Website address: www.bekeltet.bkik.hu

2. Competent conciliation bodies by address:

Area of competence of conciliation bodies
Name of conciliation body	Seat of Conciliation Board	Jurisdiction area
Budapest Conciliation Board	Budapest	Budapest
Baranya County Conciliation Board	Pécs	Baranya county,
		Somogy county,
		Tolna county
Borsod-Abaúj-Zemplén County Conciliation Board	Miskolc	Borsod-Abaúj-Zemplén county,
		Heves county,
		Nógrád county
Csongrád-Csanád County Conciliation Board	Szeged	Békés county,
		Bács-Kiskun county,
		Csongrád-Csanád county
Fejér County Conciliation Board	Székesfehérvár	Fejér county,
		Komárom-Esztergom county,
		Veszprém county
Győr-Moson-Sopron County Conciliation Board	Gyor	County of Győr-Moson-Sopron,
		County of Vas,
		County of Zala
Hajdú-Bihar County Conciliation Board	Debrecen	County of Jász-Nagykun-Szolnok,
		County of Hajdú-Bihar,
		County of Szabolcs-Szatmár-Bereg
Pest County Conciliation Board	Budapest	Pest county

Baranya County Conciliation Board
Address: 7625 Pécs, Majorosy Imre u. 36.
Your mailing address: 7602 Pécs, Pf. 109.
Your phone number: (72) 507-154, (20) 283-3422
President: Dr. Réka Gőbölös
E-mail address: bekelteto@pbkik.hu
Website: https://baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Mailing address: 3501 Miskolc, Pf.: 376
Your phone number: (46) 501-090 President: Dr. Peter Tulip
E-mail address: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu

Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Your phone number: (1) 488-2131
President: dr. Éva Veronika teased
E-mail address: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Your phone number: (62) 554-250/118 ext
President: Dr. Károly Péter Horváth
E-mail address: bekelteto.testulet@csmkik.hu
Website: www.bekeltetes-csongrad.hu

Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúséta tér 4-6.
Your phone number: (22) 510-310
President: Dr. Csilla Csapó
E-mail address: bekeltetes@fmkik.hu
Website: bekeltetesgyor.hu

Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Your phone number: (96) 520-217
President: Dr. Beata Owl
E-mail address: bekeltetotestulet@gymskik.hu
Website: bekeltetesgyor.hu, https://gymsmkik.hu/bekelteto

Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15
Your phone number: (52) 500-710; (52) 500-745
President: Dr. Psal dawn
E-mail address: bekelteto@hbkik.hu
Website: hkik.hu/hu/content/bekelteto-testulet

Pest County Conciliation Board
Address: Mailing address: 1364 Budapest, Pf.: 81
Your phone number: (1)-792-7881
President: Dr. Géza Nadrai
E-mail address: pmbekelteto@pmkik.hu
Website: klanzenredezes.hu

1. If you wish to make a complaint about the purchased product or service, you can use the online dispute resolution platform (ODR), which can be accessed by clicking here. After registering on the platform, a complaint can be submitted by specifying the Service Provider's e-mail address (info@posticum.ro).

This document is the consolidated and enforced text of the General Terms and Conditions originally published on June 13, 2014, with interim amendments. The provisions of the General Terms and Conditions valid until their revocation and/or amendment shall only be applied to contracts concluded after their entry into force, previous contracts are governed by the provisions of the General Terms and Conditions prior to their entry into force. Data management related to electronic invoicing is governed by the Service Provider's data management information in force at all times.